Buyer questions
Wholesale candle FAQ
From the first product shortlist to sample approval and packing, here are the details buyers most often need to clarify.
Products & selection
What LED candle products does Ambrilume offer?
The catalogue covers LED pillar candles, tapers, clear-cup and classic tealights, shaped decorative candles, kerosene-style LED lanterns and specialty collections. Product pages provide the recorded size, lighting effect and packing details for each reference.
Why do some products share a photograph?
A photograph may show several sizes or related finishes. The catalogue groups these references into ranges for comparison, while each model keeps its own specification page. Match the reference and dimensions when selecting a product.
How do I choose the correct pillar size?
Start with the diameter and the space available in the holder, then select the height or height combination. The 50, 65 and 75 mm collections refer to diameter; complete dimensions are listed on the individual pages.
Are all candles equipped with the same functions?
No. Light effects, batteries and other functions vary by model. Ask for confirmation of any timer, remote control, runtime or protection rating required for the selected reference.
Can I request larger product photos?
Yes. Include the model references in your enquiry and ask for larger images or additional views. Some catalogue images are small source photographs, so a larger supplied image is useful when reviewing surface detail.
Wholesale orders & samples
What is the minimum order quantity?
Order quantities are reviewed by product and packing format. Catalogue products can be discussed for smaller orders. Send the selected references and quantities so the appropriate order proposal can be prepared.
Are catalogue samples free?
Sample fees are waived for existing catalogue products. Confirm the available samples, quantity and sample-delivery arrangements with the team before dispatch.
How are custom samples handled?
Custom sample development normally takes around five days and carries a customization fee. Confirm feasibility, the sample contents, costs and schedule against the specific brief.
How long does production take?
The typical production estimate for one full container is around 20 days after the order details are confirmed. The final schedule depends on the products, quantity and customization. Sample approval, shipping and destination handling are separate stages.
Can I request several models in one quotation?
Yes. Add individual models to your enquiry list and provide the quantities for each. Explain whether multi-piece products are counted as candles or complete sets.
Private label & packaging
Can I develop a private-label candle range?
Send the selected references, target market, quantities and brand brief. Colour, finish, assortment, branding and retail packaging can then be reviewed for the requested products.
Can I request multi-packs or gift sets?
Specify the contents of each retail pack and the number of packs required. A combined set needs its own packing review, including protective inserts and the outer carton.
What should I provide for packaging artwork?
Share brand assets, colour references, the preferred pack format and destination market. Agree the product details, battery inclusion and required pack information before final artwork approval.
Can I request a completely new product shape?
Provide drawings or a design brief with the target dimensions and expected quantity. New shapes may require development or tooling; feasibility, costs and approval stages need to be agreed first.
Batteries, documentation & delivery
Are batteries included?
Inclusion varies by reference and sales unit. Check the product specification where recorded, then confirm the battery type and inclusion in the quotation for your chosen pack.
How long do LED candles run?
Runtime depends on the model, battery specification and operating cycle. Request relevant test information for the exact product rather than using one estimate for the entire collection.
Are LED candles suitable for outdoor use?
Only selected references are recorded with solar or waterproof details. Confirm the protection rating and operating conditions for the exact model and describe the intended exposure in the enquiry.
What product documentation is available?
Ask for documentation for the selected model and destination market. The required reports and labelling information should be reviewed against the actual product; a general collection description does not establish compliance.
What information is needed for delivery planning?
Provide the destination, required arrival window, model quantities and agreed packing format. Production, transport and destination handling should be considered separately when reviewing the schedule.
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